Be Persistent

Refreshing...

Refreshing...

Today, according to predictions, we will hit 112 degrees in Mesa, Arizona. The AC units are running, the kids are out of school, and the streets look like a ghost town. "Winter" is officially here. (you know that time when everyone stays indoors because of inclement weather?)

At this time of year the word "refreshing" is particularly meaningful. Whether it is a tall cool glass of lemonade or dip in a cool pool. Both bring relief from the ongoing stress of the heat.

It occurred to me recently that some people are "refreshing" as well. Just like the lemonade, they bring relief from the ongoing stress of making a business work.

These are people that just "get it". You know the ones? They seem to know what you know and you find yourself talking excitedly together and sharing ideas and experiences and just enjoying the conversation.

That's what happened when I met Adam Toren. We got together to discuss Promoterz, our online service that helps businesses give a megaphone to their happy customers, become aware of unhappy customers, and increase the happiness of all customers. As we talked it was as if we were partners working out how to help other businesses succeed. Turns out that is what Adam does.

Adam and his brother Matthew are serial entrepreneurs. Among the impressive list of their ventures is a website, YoungEntrepreneur.com. They initially created this site to help youth become entrepreneurs but over the years it has become more to mean those that are young or new at being an entrepreneur.

The site has tens of thousands of members actively participating in its forums (http://www.youngentrepreneur.com). They also have a "refreshing" blog (http://www.youngentrepreneur.com/blog) as well.

If you are a business owner sometimes what you need, besides more hours in every day, is just to be "refreshed" as you read of others shared experiences. Others who "get it". I guess it is a sort of therapy.

I enjoyed their "10 Mistakes People Make When Starting A Business" and an interview with an Ebay founder on persuing your passion. As you read you find yourself saying, yep, I remember how I learned that. But you also get reminded of things you might want to revisit and you feel more committed to succeeding.

In the end, just as you are refreshed and ready to go as you finish the last of the deliciously tart and cold lemonade, you will have some good ideas and the courage to succeed in this thing we call business.

The average American consumer discusses brands 56 times a week. Are they discussing yours? Learn more

Mark Cuban on Selling Powdered Milk and the Need for a Single Success

cuban_mark050517.jpg

Mark Cuban's speech at Blog World Expo contained several funny anecdotes, but my favorite was his story about one of his first business ventures. He sold powdered milk. As Mark explained it, he thought it tasted as good as regular milk, you could store it longer, it just seemed to have a lot of benefits. He even sold some... to his parents.

I dug through Mark's blog archives and found an old post referencing the story. It's an excellent post over all about the need for just one success in business, and why it is worth it to keep trying.

In basketball you have to shoot 50pct. If you make an extra 10 shots per hundred, you are an All-Star. In baseball you have to get a hit 30 pct of the time. If you get an extra 10 hits per hundred at bats, you are on the cover of every magazine, lead off every SportsCenter and make the Hall of Fame.

In Business, the odds are a little different. You don't have to break the Mendoza line (hitting .200). In fact, it doesnt matter how many times you strike out. In business, to be a success, you only have to be right once.

One single solitary time and you are set for life. That's the beauty of the business world.

The post is a great motivational story, so go read the whole thing.

See article.



The average American consumer discusses brands 56 times a week. Are they discussing yours? Learn more

Full

Stay in touch. Be there when your customers are "unfull."

I've been thinking about frequency.
I've been thinking about frequency.
I've been thinking about frequency.

Clearly, you didn't need the repetition in order to get the point of that first sentence. In fact, the repetition probably made it less likely you read it.

So why does frequency work so well in marketing? Why did candidates spend more than two billion dollars on the last election... that's about $10 a voter. Clearly, the information could have been transmitted a lot more cheaply than that.

Marblejarm_1It starts with the fact that ten percent (!) of voters polled acknowledged that they decided who to vote for on the day they voted. Wow. Why wait that long? Surely the voter had some sort of inkling long before that.

I think people are full. They have too much to do, too much on their plates, no room for new ideas, new tasks and new challenges (or at least they think they're full). So when all those ads are hurled at them, they ignore them. They ignore them because they can, and because they don't perceive that they have a problem that the ad will help them solve.

And then suddenly, election day arrives (or you run out of flour or need to hire a consultant or fly on a plane to Singapore or whatever). And now you have a problem. You don't know how to choose. So you let some ideas in. You're momentarily unfull, and then, when you're full again, you go back to ignoring the world.

But who do you let in? Which ideas get a shot?

You've probably guessed already. It's the ideas that were in line, patiently waiting. The ideas that earned their place in line because of those ads you say you ignored. You don't consciously remember them, of course, but they were there all along, laying the groundwork, just waiting until you were unfull.

So, all marketing analyses that ignore time are wrong. There's a big difference between a message that arrives when I'm full and when I'm unfull. And there is a big difference between a first impression and tenth one. Even if I can't remember the first nine.

The average American consumer discusses brands 56 times a week. Are they discussing yours? Learn more

That magic moment

The only way to be there at the right moment is to stay in touch.

Halloween costumes are 70% off today.

Last week, some of them were worth a crazed drive through traffic and a possible parking ticket.

The costumes didn't change, of course--the moment did.

In the right moment, something goes from ordinary to precious. From everyday to essential.

Find your happy customers and put a megaphone in their hand. Learn more

10 Free Advertising Ideas

More creative ways to spread the word about your business.

Jake Wolf started his landscape business after posting “Landscape design student needs your home for portfolio development” on a local yahoo group. Within a week of his post he received 30 calls and had lined up enough work to quit his job.

Jake’s plan for 2007 is to have 100 customers signed up for his monthly fertilizing and pesticide program. Here are his plans for signing that first 100:

My plan for signing up 100 new customers by the spring rush.

  1. Send out a thank you email to all existing customers and alert them to my plans for next year.
  2. Join as many local online groups as possible. Many allow new members to introduce themselves.
  3. Call up landscapers who don’t have pesticide licenses and work out an affiliate deal with them to take care of their fertilizing and pesticide applications.
  4. Start writing an email gardening newsletter and heavily focus on local needs and resources.
  5. Offer free gardening classes just like a Tupperware party with someone hosting and bringing several friends over. Trust me, this beats giving free estimates.
  6. Film educational gardening clips using local people and host them on youtube.com. Include links to the most recent one in every email signature.
  7. Forget the website, almost no one visits the current one. Get listed in free local directories instead.
  8. Say hi to every neighbor of existing and new clients. Pesticide laws require neighbor notification. Why not knock on their door and say hi?
  9. Offer a travel savings discount to your customers if they help you get more work on their block.
  10. Say something new and always include a call to action. Everyone already knows landscapers cut lawns, mulch, top soil, prune, snow removal, bored yet, insect control, fertilize, retaining walls, mickey mouse, landscape design, irrigation, ponds, pavers, oy this is too much and this is only half of it!

Jake will make his 100 new clients. How do I know? Look at the list. He’s actually ‘doing’ things to grow his business. He’s not just sitting by the phone.
More ideas soon. In the meantime, click on the “comments” link and leave your favorite way to advertise.

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You work hard to make sure your customers are happy. Don't waste happy customers. How easy is it for your customers to share with their friends? Learn more
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We search the business blog world looking for posts that illustrate principles, or "Seeds", that if followed, or "planted", will help small businesses grow. We list them here for your convenience. Enjoy.

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