This blog has always been about optimism, creating better user experiences, helping users spend more time in flow, and learning. There are 405 posts here. More importantly, there are nearly 10,000 comments from y'all that add so much more to...
Creating Passionate Users
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Death threats against bloggers are NOT "protected speech" (why I cancelled my ETech presentations)
Submitted by Creating Passio... on Fri, 04/06/2007 - 11:59am.
Update: I could not bear to leave this post up on the site, as one of the last things people will see and remember about this blog -- and especially with that horrible photo. So, I have moved the post...
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Update/Joint Statement with Chris Locke
Submitted by Creating Passio... on Mon, 04/02/2007 - 3:38am.
Chris Locke and I agreed to publish a statement, together (both in our own words) in advance of the story which will appear tomorrow (Monday, April 2) on CNN, at 7:20 AM (EST) on "CNN American Morning", and throughout the...
More happy customers. More repeat sales. More referrals. Learn more
Death threats against bloggers are NOT "protected speech" (why I cancelled my ETech presentations)
Submitted by Creating Passio... on Mon, 03/26/2007 - 12:43pm.
As I type this, I am supposed to be in San Diego, delivering a workshop at the ETech conference. But I'm not. I'm at home, with the doors locked, terrified. For the last four weeks, I've been getting death threat...
A disgruntled customer is 5 times more likely to tell their friend than you. On average they'll tell 4 friends. Wouldn't you like to be in the loop? Learn more
User Community and ROI
Submitted by Creating Passio... on Wed, 03/21/2007 - 9:12pm.
Every time I give a talk, someone always asks, "That's all good and nice that helping users learn is the key to creating passionate users... but who's going to do all that extra work? Who's going to make the extra...
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