Putting People First

From ubiquitous technology to human context (videos)

On Wednesday 2 July Nicolas Nova (LIFT lab) moderated a session at the World Congress of Architecture in Turin, Italy, entitled “From ubiquitous technology to human context - Technology applied to architecture and design: does it solve problems or create needs?”.Speakers were Adam Greenfield (Head of Design Direction, Nokia), Jeffrey Huang (Director, Media and Design [...]

A disgruntled customer is 5 times more likely to tell their friend than you. On average they'll tell 4 friends. Wouldn't you like to be in the loop? Learn more

Frontiers of Interaction

Today I attended the Frontiers of Interaction IV conference in Turin, Italy, which — with some kind input from Bruce Sterling — has now reached quite an international level. Speakers today were Jeffrey Schnapp (Stanford Humanities Lab), Ashley Benigno (Global 3G Handset and Application Group at Hutchison Whampoa Limited), Nicolas Nova (LIFT conference), Bruno Giussani [...]

If you are not regularly staying in touch with your customers someone else will. How do you stay in touch? Learn more

New consumption patterns in telecoms services in Europe

Some interesting data illustrate the emergence of new consumption patterns in telecoms services in Europe:An EU-wide survey of 27,000 households has revealed the emergence of new consumption patterns in telecoms services in Europe. Technological progress and competition have brought more choice to European consumers; 24% of households have given up their fixed telephone in favour [...]

You work hard to make sure your customers are happy. Don't waste happy customers. How easy is it for your customers to share with their friends? Learn more

Demos presents international survey of public service co-design

Today Demos, the UK think tank on everyday democracy, launched a new discussion paper Making the most of collaboration: an international survey of co-design, produced in association with PricewaterhouseCoopers’ Public Sector Research Centre.In 2006 Demos published Journey to the Interface - an impassioned advocation of the value of collaborative design principles in public services. In [...]

Customers who feel that you are listening to them are more likely to recommend you to a friend. How do your customers know that you are listening? Learn more

Book: Nudge

WorldChanging book review:“Authored by two Univeristy of Chicago heavy-hitters, Economist Richard Thaler and Law Professor Cass Sunstein, Nudge explores the policy implications of behavioral economics, a field describing the irrationalities of human behavior. Taking findings from psychology (e.g. people procrastinate; they’re averse to losing money), Thaler and Sunstein propose policies to help us make the [...]

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Seeds from the blogworld
We search the business blog world looking for posts that illustrate principles, or "Seeds", that if followed, or "planted", will help small businesses grow. We list them here for your convenience. Enjoy.

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